Effective Date: 20.02.2022
At Hackneylocksmiths.com, we are dedicated to safeguarding your privacy. This Privacy Policy details how we collect, use, disclose, and protect your personal information when you visit our website, www.hackneylocksmiths.com, and engage with our services. It also informs you of your rights and how to exercise them under the UK GDPR and the Data Protection Act 2018.
By using our website or services, you consent to the collection and use of information as outlined in this Privacy Policy.
1. Information We Collect:
We may collect and process the following types of personal information:
1.1 Personal Data You Provide Directly:
- Contact Information: Your name, address, email address, phone number, and any other information you provide through forms or when contacting us.
- Service Details: Information related to the locksmith services you request (e.g., address or location of the service).
- Payment Details: Billing address, credit/debit card information, or bank account details.
- Feedback or Inquiries: Any information you provide when reaching out to us via email, phone, or online forms.
1.2 Information Collected Automatically: When you visit our website, we may collect technical information, including:
- IP address
- Browser type and version
- Time zone setting
- Operating system and platform
- Device information (e.g., mobile network data, hardware)
- Cookies and tracking data (for more details, please see our Cookie Policy)
2. How We Use Your Information:
We use your personal data for the following purposes:
- To provide services: We use your information to respond to your requests, schedule and provide locksmith services, and communicate with you.
- To process payments: Your payment information is used to process transactions related to our services.
- Customer support: We use your data to assist you with customer support and resolve any issues or concerns.
- Marketing purposes: With your consent, we may send you promotional emails, offers, or information about new services. You can opt out of these communications at any time.
- Legal obligations: We may use your data to comply with legal and regulatory obligations, such as accounting and tax requirements.
- Improvement of our services: We may analyze data to enhance our services, website performance, and user experience.
3. Lawful Basis for Processing Personal Data:
Under the UK GDPR, we process your personal data based on the following lawful grounds:
- Consent: We obtain your consent for marketing communications and cookies.
- Contractual necessity: We process personal data to fulfill our contract with you, such as providing services or processing payments.
- Legal obligation: We may process personal data to comply with legal obligations (e.g., tax or regulatory requirements).
- Legitimate interest: For purposes like improving our services, fraud prevention, and ensuring security, as long as these interests are not overridden by your data protection rights.
4. How We Share Your Information:
We do not sell or trade your personal data. However, we may share your information with:
- Service providers: Third-party providers who assist with payment processing, website hosting, or IT support, under strict confidentiality agreements.
- Business partners: If necessary to provide the services you’ve requested (e.g., subcontractors or partners for larger jobs).
- Legal authorities: When required by law, court order, or government regulation.
- Business transfers: If our business is sold or merged, your information may be transferred to the new owners under the same terms as this policy.
5. Data Retention:
We retain your personal data as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting obligations. Typically, we retain:
- Customer records: For 6 years after our last interaction for legal and tax purposes.
- Payment information: Only for as long as necessary to complete the transaction or as required by law.
6. Security of Your Information:
We implement appropriate security measures to protect your personal data from unauthorized access, loss, or damage. These include encryption, secure payment gateways, firewalls, and regular security audits. However, no online transmission can be fully secure, so while we strive to protect your data, we cannot guarantee absolute security.
7. Your Data Protection Rights:
You have the following rights under the UK GDPR:
- Access: You can request access to the personal data we hold about you.
- Rectification: You can request correction of inaccurate or incomplete data.
- Erasure (Right to be Forgotten): You can request deletion of your data when there is no legitimate reason for us to retain it.
- Restriction: You can request the restriction of processing your data in certain situations.
- Data portability: You can request a copy of your personal data in a structured, machine-readable format.
- Objection: You can object to the processing of your data for direct marketing or other legitimate purposes.
- Withdraw consent: You can withdraw consent for marketing communications at any time.
To exercise any of these rights, please contact us at [Your Email Address]. We will respond within 30 days.
8. Cookies:
Our website uses cookies to collect information about your browsing activity. Cookies help us improve the website and provide a better user experience. For more details on our use of cookies, please refer to our Cookie Policy.
9. Third-Party Links:
Our website may include links to external websites that we do not operate. We are not responsible for their privacy practices, so we encourage you to review the privacy policies of these third-party sites before submitting any personal information.
10. Changes to This Privacy Policy:
We may update this Privacy Policy periodically to reflect changes in our practices or for legal or regulatory reasons. The latest version will always be posted on our website. We recommend that you review this policy from time to time.
11. Contact Us:
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
Hackney Locksmiths LTD
Address: 89 Turnpike House, Goswell Road, London, EC1V 7PE
Email: info@hackneylocksmiths.com
Phone: 073 999 11998
